Terms of service

1. Introductory provisions

The following Business Terms and Conditions for Consumers (the “Terms”) set out the rights and obligations of the parties to the agreements concluded via the websites www.devotionweddingdresses.com (the “Website”) and shall apply when you access the Website and/or place an order to purchase any dress or other product listed on the Website (“Product”). By accessing the Website or placing an order you acknowledge that you have read and understood these Terms and that you agree to comply with and be bound by these Terms.

These Terms are an inseparable part of any order placed via the Website that we accept by which you purchase a dress from us.

These Terms shall be applicable to consumers only. For the purposes of these Terms, a consumer is an individual acting in his or her private capacity and who browses the Website and/or places an order to purchase products for purposes other than the resale of such products. If you are acting in a capacity other than a private capacity, i. e. as a business, or as an individual acting on behalf or on account of a business, the special rules stipulated in our Business Terms and Conditions for businesses shall apply.

The Website is operated by us, the company Devotion s.r.o., Co. Reg. No. 03835448, with its registered office in Nebušice, 164 00 Prague 6, Czech Republic, the European Union, registered in the Commercial Register with the Municipal Court in Prague, File No. C 238590.

2. Making a purchase

You may order a Product by placing an order on the Website. The instructions on the Website will guide you through the order process. You can place an order which will contain all the required information and specifications of the Product to be ordered by clicking on the Purchase Now/Confirm the Order button at the end of the online order process. When you have placed your order, we will send you an email acknowledging your order and its details to the email address specified in your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This acknowledgement is not an order confirmation or order acceptance from us.

Immediately after placing your order you shall pay the full purchase price of the ordered Product including the shipping costs (together, the “Purchase Price”) by the payment method that you choose. After we receive the payment, we will send you an email confirming the acceptance of your order and the payment of the Purchase Price (the “Confirmation Email”). The moment you receive the Confirmation Email is the moment of conclusion of the purchase agreement regarding the ordered Product. It may take us some time, usually a day or two to send you the Confirmation Email as we have to double check the availability of the materials you order with the relevant manufacturer first.

We reserve the right in exceptional cases to reject your order at any time and at our sole discretion, in particular, but not limited to, when the ordered Product or material is out of stock, or it is impossible to manufacture or deliver the Product for any other reason whatsoever. We also reserve the right to refuse the order if you do not pay the Purchase Price in full immediately after placing your order (the time needed for an international wire transfer is taken into account). We may also require additional verifications or information before accepting any orders. If, despite all our efforts, we are unable to fulfil your order following our acknowledgment of your order, we will instead of sending the Confirmation Email contact you by email or telephone and promptly refund the Purchase Price in full.

You may change or cancel your order until we send you the Confirmation Email regarding the order. After we send you the Confirmation Email, no change or cancellation of your order shall be possible without our consent.

Production times

Production times indicated on every page of every dress are indicated in business days. These production times are indicative only and are subject to change due to production capacity and season.

We will always contact you and let you know exact production dates upon request or after you place your order.

3. Purchase Price and Payment

The prices quoted on the Website are always up to date and valid. The prices for Products displayed on the Website are quoted with all Czech statutory taxes and fees (if any), including VAT. The prices do not include shipping costs, which vary depending on the selected shipping method and carrier. The prices also do not include any import taxes or other taxes and/or duties applicable in your country; any such taxes and duties shall be borne solely by you. Please note that this may delay your delivery time as it is your responsibility to pay any applicable charges to local authorities upon delivery to release goods held at customs.

To help you approximate the prices in your local currency, the Website has a currency converter feature. Please note that this is for display purposes only and that prices are calculated using regularly updated exchange rates. Final payment of your order will be made in either EUR, GBP or USD. As such, the final credit card and debited amounts may vary based on currency fluctuations and bank commissions. We encourage you to contact your bank to receive the accurate price conversion and any bank commissions related to the transactions.

The price of the Product at the moment of placing your order is binding. The price will not vary later, whatever currency fluctuations occur. Refunds will also be set at the price you paid in EUR, GBP or USD, not the price in the applicable currency on the date of refund.

Special promotional prices are valid either until stocks are exhausted (with information displayed as to the number of items in question offered for the special promotional price) or for a limited period of time.

We reserve the right to declare the purchase agreement void in case of misused invalid or incorrect personal data, a misused or invalid payment card or in other similar cases or upon the intervention of an administrative or court authority. Should any such circumstance occur, we will inform you at the email address or on the telephone number specified in your order.

We accept the following methods of payment:

bank transfer;
online card payment;
paypal.

The purchase agreement will not be concluded before full payment of the Purchase Price. The payment of the Purchase Price is considered an advance payment.

Once the order is placed, your billing details cannot be edited. If you pay your order by card, we will first only block the respective amount from your account. When we send you the Confirmation Email, we will debit the card and issue an invoice. In case of a wire transfer we issue you the invoice when we receive the payment and send you the Confirmation Email.

Your credit or debit card company may undertake an additional security check to confirm that you are the one placing the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The purchase agreement concluded between you and us and the respective invoices are not publicly available.

4. Delivery

We are doing our best to arrange delivery of the Product you ordered to the place and person as stated in your order as soon as possible. You choose the method of delivery within the order process. The costs of delivery depend on the shipping destination you choose. Please see our delivery section to view the estimated timing and costs.

We will dispatch the ordered Product to the place stated in your order as soon as possible, usually in less than 25 business days after the sending of the Confirmation email. We may specify on our web pages or notify you that a longer period is necessary for manufacturing a certain type of a Product. Please note that our duty to deliver the Product is fulfilled and the risk of loss passes to you when we deliver the Product to the shipping company with the address designated by you in your order.

We assume no liability for late delivery of the ordered Product, for any damage to the Product during transit or for any delays owing to customs clearance. Please also note that public holidays in the place of delivery can cause a delay in the delivery of the Product. Therefore, please order the Products from our Website with enough lead time to prevent any loss or disappointment resulting from the delivery time as we cannot be held responsible in case the abovementioned circumstances occur.

Upon receipt of the ordered Product from the shipping company you shall perform a proper and thorough inspection of the delivery (namely the number of packages, undamaged sealing tape bearing the company logo and undamaged packaging). Incomplete or damaged deliveries shall be reported to us and the shipping company immediately and a report shall be promptly filed with the shipping company and sent to us by fax, email or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging shall not be accepted.

5. Product and Warranty

The tailor-made dress you ordered shall be delivered in the size and measurements as specified by you in your order and confirmed by us in the Confirmation Email, with measurement allowance up to 1 inch. For your convenience, our tailor-made dresses are sewn with a wide stitch to allow extra room for adjustments, should this be necessary. The material, cutting and design of the dress shall conform to the characteristics as specified by you in your order and confirmed by us in the Confirmation Email. An original tag containing our logo shall be affixed to the dress.

The ready-to-wear dress and other Products you ordered shall have the characteristics as described on our Website.

All Products shall be packed so as to provide for their protection and preservation, usually in a special bag inserted into two packaging boxes. The standard size of the external packaging box for a dress is 600x400x220 mm; however, depending on the size of the dress a packaging box of a different size may be used. All packaging units shall be correctly sealed with adhesive tape or by another method in order to protect the Product from damage caused by manipulation and handling during shipping.

By making the purchase of a wedding dress you specifically acknowledge that the wedding dress is of a specific nature and is designated for limited use only; the dress is not intended for repeated or everyday wear. Any damage to the dress caused by longer use shall not be considered a defect according to the Terms.

It is your responsibility to examine the Product, its characteristics and quality as soon as possible after the Product is delivered to you.

A tailor-made dress is deemed defective if it lacks the agreed characteristics, i.e. it is not made according to the specified measurements (with measurement allowance up to 1 inch), material, cutting or design, or if it has material or workmanship defects. The ready-to-wear dress is deemed defective if it has material or workmanship defects. The ready-to-wear dress is also deemed defective if you receive a different dress or a different size than the one you ordered.

We guarantee all of our Products against defects within the statutory warranty period of 15 days beginning the day after you receive our Product. Please note that the warranty does not apply:

to usual wear and tear,
to improper use or neglected maintenance,
to mechanical damage,
to excessive use or use contrary to the terms and conditions stipulated in these Terms,
in case any adjustments to the dress or other Product are made by you or any third party,
to forces of nature or force majeure.

If a defect occurs and we receive a valid claim within the warranty period, we can offer you:

an exchange, i. e. you return the received Product and we deliver you a new defect-free Product; or
a refund, i. e. upon receipt of the returned Product to us, the Purchase Price (i.e. including the shipping costs) will be refunded in full.

EXCEPT FOR THE WARRANTY PROVIDED ABOVE, THE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTIES OF ANY KIND, AND WE HEREBY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Please note that in case of a defect, to the extent permitted by law, the following are your sole and exclusive remedies. You are responsible for any and all costs associated with the return of the dress, and for any damage that occurs while the Product that you are returning is in transit. These costs will be refunded to you if we acknowledge that a mistake or a defect occurred on our side. In case of an exchange we will also assume any and all costs associated with the delivery of the new defect-free Product to you.

You shall claim your rights arising from the defective delivery without undue delay as from the moment you discover the defect upon thorough inspection performed as soon as possible after the Product is delivered to you. When claiming your rights, you shall inform us without undue delay as to which of the aforementioned options you have selected (exchange or refund). The selected option can only be changed if we approve it. If you fail to select one of the aforementioned options, we shall select one of the options ourselves.

To obtain warranty service, you must deliver to us a warranty claim in writing together with the dress either in its original packaging, or packaging providing an equal degree of protection, to the following address: Na Vypichu 1078/22A, 16200, Prague, Czech Republic, along with all accessories delivered together with the Product.

Promptly after we receive your warranty claim, you will receive an email from us acknowledging the claim containing information about the date of the claim, scope of the claim and selected solution. When we receive the returned Product and the warranty claim, we will assess your claim and inform you whether we accept your claim as soon as possible, but no later than within 10 business days after the date the returned Product and the warranty claim have been delivered to us.

We reserve the right to refuse acceptance of the warranty claim if the Product and/or the parts thereof are dirty or do not comply with the basic sanitary requirements.

If the claim is accepted as legitimate, we will, depending on the option you choose, either send you a new defect-free Product with the same specifications within 15 calendar days after we receive your warranty claim and the returned Product (unless we agree on a longer period), or promptly refund the Purchase Price of the Product, but no later than within 14 business days after we receive the warranty claim and the returned Product.

For more information regarding the warranty claim process please contact our customer care service on or by email on.

Please note that our warranty claim policy does not affect your statutory rights.

6. Returns and withdrawal

Non-premium wedding dresses

Withdrawal

In case you change your mind, in regards the purchase with respect to any Product, you must send a written order cancellation inquiry on our e-mail address: info@devotiondresses.com within 24 hours after placing your order. After 24 hours, the order is passed on to the manufacturer and the processing of your order officially begins. It is, therefore, not possible to cancel the order after the 24 hours deadline.

Reservation cancellation policy

In case you change your mind, in regards the reservation with respect to any Product, you must send a written reservation cancellation inquiry on our e-mail address: info@devotiondresses.com within one week after placing your reservation. A cancellation fee will be subtracted* from the refunded sum. The cancellation fee covers the costs associated with purchase of the fabrics and other materials required for the production of the Product, the creation of a custom stencil and storage of these materials. It is not possible to cancel the reservation after the one week deadline.

*The reservation cancellation fee varies dress to dress. To find out the exact amount of the reservation cancellation fee of your wedding dress, please contact our customer support specialists.

Return policy

In case you change your mind, in regards the purchase upon receipt of the Product with respect to any Product, you must send a written return inquiry on our e-mail address: info@devotiondresses.com 14 calendar days from the day you receive the ordered Product. The Product then must be returned and received by us in its original state* within the next 30 calendar days. It must be unworn and in the perfect condition i.e. all labels, tags still attached and in its original packaging.

All our dresses are handmade individually with a focus on quality for every bride and will be disposed of in the rare case of returns. When returning the product, you are eligible for a refund of the purchase price of the Product with a deduction of 20-50%*** of the cost of the dress. Any other services such as fee for an accelerated manufacturing shall be deducted additionally from the sum eligible for a refund.****

Please note that all our Products are hand-tailored upon each individual order, which means that in case of a return all the returned Products are being discarded. The refund policy only applies to an order of a single wedding dress not a bulk order of 2 or more wedding dresses.

Custom accessories additionally purchased by the Client such as veils and other Products are not eligible for a refund in case of a return.

Unless agreed with the client otherwise after the 3 unsuccessful delivery attempts the dress is considered to be delivered.

You can return a product by sending an e-mail to the following address: info@devotiondresses.com. We will confirm the receipt of your e-mail without undue delay, however, this confirmation is not an acceptance of the return.

The Product shall be returned unworn, unused and in perfect condition, i.e. in case of dresses along with the delivered accessories and complete documentation, with all our labels, tags and/or designer garment tags still attached, in the original packaging and in the condition and value in which you received the Product from us to the following address: Na Vypichu 1078/22A, 16200, Prague Czech Republic. Products that are used, damaged, soiled or returned without their original labels and tags, if applicable, may not be accepted for return and may be sent back to you at your expense unless agreed otherwise with you. We will inform you by e-mail whether we accept or refuse your return promptly after we receive the returned Product.

You are responsible for any and all costs associated with the return of the Product, and for any damage that occurs while the Product that you are returning is in transit.

After we receive the returned Product, a professional tailor has up to 5 business days to conduct an expertise on the Product to confirm that the returned Product fully corresponds to the required characteristics. If you return is accepted, we will promptly refund the Purchase Price of the Product with the deduction fee of 20-40%*** no later than up to 14 business days after we have confirmed the acceptance of your return. All refunds or additional payments will only be processed to the same account originally used for the order payment.

Please note that after accepting a reimbursement for possible alterations, the return process can not be initiated.

Should any alterations be needed, our courier will pick up the dress and then re-deliver it to you for free**. This applies only for a one-time re-delivery.

*Products that underwent any additional alterations by the Client upon receipt are not eligible for a return. The return of wedding dresses with custom altered designs by the Client is not eligible for a return. All our dresses undergo a rigorous final quality check before they are shipped to their final destinations. The Client should notify us of any damage to the Product within 2 days after receiving the order. Product damaged by the Client is not eligible for a return.

**Applies to EU countries only.

***In case of dresses ordered for a discounted cost (such as promotions), a flat rate of 50% applies on returns.

****Returns of dresses or any other compensations are only possible prior to the Client's indicated wedding date (either the wedding date indicated in their order, or the wedding date they indicate to the seller).

In case of evening and occasion dresses, we will refund 50% of the amount you paid for the returned Product. However, please note that we cannot give you a refund before the returned Product is delivered back to us. 50% of the product price will be credited to the account originally used to purchase the Product.

Garments of underwear are not eligible for refund or exchange for hygienic reasons.

We reserve the right to cancel an order that we have accepted in case exceptional circumstances occur that will not allow us to deliver the Product to you in the agreed period and/or with the required characteristics and/or quality. In this case we will notify you by email or telephone and promptly refund the full amount of the paid Purchase Price. For the avoidance of any doubt, please note that you may not claim any damages or costs, and we will have no liability therefore, (direct or indirect) that occur as a result of such cancellation.

Concerning returns where our interior Devotion box is damaged or any of our packing materials are missing you may be charged a repacking fee of 30 USD.

Premium wedding dresses

Withdrawal

Reservation cancellation policy

*The reservation cancellation fee varies dress to dress. To find out the exact amount of the reservation cancellation fee of your wedding dress, please contact our customer support specialists.

Return policy

All our dresses are handmade individually with a focus on quality for every bride and will be disposed of in the rare case of returns. When returning the premium product, you are eligible for a refund of 100% of the purchase price of the Product. This only applies to standard sized premium wedding dresses that come in a standard size range XS-XL. For standard sized premium wedding dresses outside of this standard size range, or for premium wedding dresses sewn in custom size, a refund of the purchase price with a deduction of 20-50%*** from the cost of the dress will be issued to the Client after the dress is returned to the seller. Any other services such as fee for an accelerated manufacturing shall be deducted additionally from the sum eligible for a refund.****

Custom accessories additionally purchased by the Client such as veils and other Products are not eligible for a refund in case of a return.

Unless agreed with the client otherwise after the 3 unsuccessful delivery attempts the dress is considered to be delivered.

You are responsible for any and all costs associated with the return of the Product, and for any damage that occurs while the Product that you are returning is in transit.

After we receive the returned Product, a professional tailor has up to 5 business days to conduct an expertise on the Product to confirm that the returned Product fully corresponds to the required characteristics. If your return is accepted, we will promptly refund the Purchase Price of the Product (where applicable with the deduction fee of 20-50%***) no later than up to 14 business days after we have confirmed the acceptance of your return.

Please note that after accepting a reimbursement for possible alterations, the return process can not be initiated.

Should any alterations be needed, our courier will pick up the dress and then re-deliver it to you for free**. This applies only for a one-time re-delivery.

**Applies to EU countries only.

***In case of dresses ordered for a discounted cost (such as promotions), a flat rate of 50% applies on returns.

3. Purchase Price and Payment

Free design modifications for premium wedding dresses

The free design modifications offered for premium wedding dresses for free must be within reason and are assessed on a case to case, dress to dress basis. Please contact our customer support specialists for more information.

We accept the following methods of payment: bank transfer; online card payment; paypal.

The purchase agreement will not be concluded before full payment of the Purchase Price. The payment of the Purchase Price is considered an advance payment.

The purchase agreement concluded between you and us and the respective invoices are not publicly available.

Concerning returns where our interior Devotion box is damaged or any of our packing materials are missing you may be charged a repacking fee of 30 USD.

Paying in installments

The deposit payment must be paid while placing an order on the Devotion website. The exact sum of the deposit payment varies dress to dress (please contact our customer support specialists for more information). The second installment must be paid without further delay when the dress arrives for the final quality control procedure, which is conducted in Prague, Czech Republic. The Client will be promptly notified when their order arrives for the quality control procedure and the Client will be prompted to pay for the 2nd installment before the dress can be dispatched to the Client.

The Client is obliged to make the 2nd installment payment no later than within 14 calendar days from the moment the dress arrives for the final quality control procedure in Prague, Czech Republic. If the Client fails to make the 2nd installment payment within 14 calendar days after the dress arrives for the final quality control (which the Client is notified about), a flat fee of 50 USD will be charged for every additional week when the 2nd installment payment is not paid, to cover the costs that incur to Devotion with lengthy storage of the order. In addition to the free 14 calendar days storage of the dress, the storage of the dress can then be extended by additional 30 calendar days (resulting in a total maximum storage fee of 200 USD).

If the Client then fails to make the 2nd installment payment within next 30 calendar days, the deposit payment and the order can be forfeit.

7. Limited Licence

Subject to your compliance with these Terms, we grant you a limited, revocable, and non-exclusive licence to access, download, display, view, use, and/or print content displayed on the Website for your personal, non-commercial use only. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any part thereof without our prior written consent, which may be withheld in our sole discretion.

The limited licence set forth in this section of the Terms does not include the right to:

modify the Website or its contents (except caching or as necessary to view content),
create any derivative work based upon either the Website or its content,
use any meta tags or any other ‘hidden text’ utilising our name or the trade marks, logos or service marks displayed on the Website without our express written consent,
use data mining, robots, spiders, crawlers or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

link to, but not replicate, the content of the Website,
not imply that we are endorsing such a website or its services or products in any way or anyhow misrepresent its relationship with us,
not contain content that could be construed as defamatory, threatening, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience,
not portray us or our Products in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions,
not use any trade marks, logos or service marks displayed on the Website without our prior written consent.

Any unauthorised use of the Website by you terminates the limited licence set forth in this section without prejudice to any other remedy that may be available to us according to the applicable laws.

8. Intellectual Property Rights

All content available on the Website, including, but not limited to, any texts, graphics, logos, photographs or other images, button icons, audio clips, slogans, trade names or other contents on the Website (the “Content”) is our exclusive property or the property of our suppliers, partners or licensors and is protected by the respective intellectual property laws. You may not use, reproduce, transmit, display, copy, modify, publish, sell, license, distribute or commercially exploit the Content without our express prior written consent.

9. Third Party Links

Please note that we are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Any links on the Website are for your convenience only and do not imply any endorsement of the referenced services, products or content. We shall not be held responsible or liable for the services, products or content of such pages and websites.

10. Liability

To the fullest extent permitted by the applicable laws, we shall not be liable for any direct, indirect, incidental or consequential damages resulting from a defective Product or any breach of an express or implied warranty or obligation (even if we have been advised of the possibility of such damages) exceeding the amount of the purchase price of the Product ordered by you. As a result, our liability and your exclusive remedy for damages from any cause in connection with the order of the Product from our Website shall be limited to the purchase price you paid for the Product, as that is the maximum potential damage that we as well as you foresee at the moment of the purchase as you were advised to purchase the Product sufficiently in advance. Therefore, for the avoidance of any doubt, we shall not be held responsible for any costs connected to any postponement or cancellation of a wedding or any other occasion for which the ordered Product is intended. You also waive all your rights in connection with any such costs and claims against us arising in connection with potential postponement or cancellation of the wedding or other occassion, should any exist by operation of law to the fullest extent permissible by the applicable law.

11. Disputes

All disputes arising out of or in connection with these Terms, with any use of the Website or with the ordering or purchase of any Product (including, without limitation, any disputes as to the validity, scope and termination thereof), shall be resolved either by the respective courts of the Czech Republic or, if prescribed by the mandatory provisions of the applicable jurisdiction which would prevail over this choice of the jurisdiction, by another relevant court prescribed by such.

In the Czech Republic, before any such court proceedings you are authorized to request the Czech Trade Inspection Authority to settle the dispute according to its procedural rules.

12. Contact us

Should you need any help with your order or have any questions regarding your order, or in case you would like to provide us with your feedback on our service or have a general enquiry, please call or email.

13. Final Provisions

These Terms are in the English language. If the is the Terms are required to be translated into another language for you, the English version prevails in case of discrepancies between the two language versions.

These Terms, the purchase agreement concerning the Product, the ordering or purchase of any Products and any use of the Website shall be governed and controlled as to validity, enforcement, interpretation, construction, effect and in all other respects by the laws of the Czech Republic, without giving effect to any conflict of law principles that may provide the application of the law of another jurisdiction. To the fullest extent permitted, the United Nations Convention on Contracts for the International Sale of Goods or other provisions of the International Private Law, EU law and EU Regulations or Directives shall not apply, and in case of any discrepancy the Czech law prevails.

Consumers in some jurisdictions may have legal rights under the applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44/EC. Please note that no provision in these Terms shall affect these statutory rights you may have.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by us shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

We may change or amend these Terms at any time and at our sole discretion. Any changes to or amendments of these Terms are effective immediately upon posting to the Website. By using the Website after any such changes or amendments you agree to comply with and be bound by the Terms as changed. Any purchases made before any such change of the Terms would be governed by the version of the Terms effective at the time of the purchase to avoid retroactivity.

These Terms come into force and effect on 01/01/2019

Your cart is empty

Shopping Cart

Total