Frequently asked questions
The short version: Every gown is made to order in 8–16 weeks plus 1–2 weeks delivery, to your 21 measurements or a standard size at the same price. Delivery is free on Premium Collection gowns, $79 on Prestige and $99 on Value. You can pay in 3 interest-free installments, cancel within 24 hours and report defects within 15 days; custom-made gowns cannot be returned for a change of mind.
Ordering and sizing
How does ordering a made-to-measure wedding dress online work?
Choose a gown, then choose made to measure or a standard size. For made to measure you send 21 measurements using our video guides, and our team reviews them before production starts. Your gown is then made to order, checked in Prague and delivered to your door.
How it works
Do I need my measurements when I order?
No. With Reserve & Measure Later you pay in full or the first of 3 interest-free installments today and send your measurements within 30 days, at the same price.
Does made to measure cost more than a standard size?
No, made to measure costs the same as a standard size. If you prefer a standard size, the size chart shows the body measurements for each size.
Size chart and how to measure
Can I change the design of a gown?
The changes available depend on the gown: each gown's page lists its options, including any upgrade prices, and a consultant confirms fabric, colour or structural changes before you order. To have a dress made from your own photo or sketch, send us your idea for a free quote.
Design your own wedding dress
Production and delivery
How long does a wedding dress take to arrive?
Production takes 8–12 weeks for most gowns and 10–14 or 12–16 weeks for some; each gown's page shows its time. Delivery then takes 1–2 weeks. Need it sooner? On request, express production is possible from about 30 days from order to your door, worldwide, depending on the design and date: tell us your gown and your wedding date before you order, and a consultant will confirm whether express is possible for that design and date, and what it involves.
Delivery, fit & returns
Where do you deliver and what does delivery cost?
We deliver worldwide by DHL Express or UPS Priority; brides in more than 45 countries have ordered from us. Delivery is free on Premium Collection gowns, $79 on Prestige and $99 on Value gowns. For EU delivery addresses, 21% VAT is added at checkout. Outside the EU, import duties or taxes in your country, if any, are paid by the customer and charged by the carrier on delivery.
Is my gown checked before it ships?
Yes. Your measurements are reviewed before production starts, and each finished gown gets a final quality check in Prague before it is packed and dispatched.
Payment
Can I pay in installments?
Yes. You can pay in full or in 3 interest-free monthly installments. With installments, your gown ships once every installment is paid, and we email you a payment link before each one is due.
Fit, cancellation and returns
What if my dress does not fit?
Made-to-measure gowns are delivered in the measurements in your order, within an allowance of up to 2.5 cm (1 in), as our Terms of Service (§5.1) state. Measure carefully with our guides and ask a consultant if anything is unclear; minor final alterations by a local tailor may still be needed.
Can I cancel my order?
Yes, within 24 hours of placing it, by emailing info@devotiondresses.com. After that the order is in production and cannot be cancelled.
Can I return my wedding dress?
Gowns made to your measurements or customised for you cannot be returned for a change of mind or a wrong size. For standard-size gowns without customisation you can request a return within 14 days of receipt; return shipping and a deduction of 20–50% of the price apply. Value Collection gowns cannot be returned. Your statutory consumer rights are not affected.
The return conditions in full
What if my gown arrives damaged or with a defect?
Report transport damage to the carrier and to us straight away. Manufacturing defects reported within 15 days of receipt are resolved with an exchange or a full refund once the gown is back with us in Prague.
About us
Can I see the dresses in person?
Devotion Dresses is an online atelier with no walk-in salon: you order from anywhere. In Ireland you can book an appointment at the Dublin showroom, which is run by an independently owned franchise partner. Online, you can see any gown on yourself with the free AI virtual try-on on its page (a visualization, not a fit check).
Book a Dublin appointment
Who am I buying from?
From Devotion s.r.o., a company registered in the Czech Republic (Company Registration No. 03835448, VAT ID CZ03835448) with its registered office in Prague. Devotion Dresses has made wedding dresses since 2010 and has dressed more than 16,800 brides, with an average rating of 4.9/5.
About Devotion Dresses
How can I contact you?
Email info@devotiondresses.com, message us on WhatsApp at +420 725 828 741 or use the live chat: our AI assistant answers quick questions 24/7, and a real person from our team replies within one business day. Office hours are Monday to Friday, 9:00–18:00 CET.
Contact us
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