Delivery, Fit & Returns
In short: Every gown is made to order. Production takes 8–12 weeks for most designs and 10–14 or 12–16 weeks for some (each gown's page shows its time), then delivery takes 1–2 weeks. Delivery is free on Premium Collection gowns, $79 on Prestige and $99 on Value gowns. Made-to-measure gowns are made to your measurements within an allowance of up to 2.5 cm (1 in). You can cancel within 24 hours of ordering; custom-made gowns cannot be returned for a change of mind, and manufacturing defects reported within 15 days are exchanged or refunded.
How long it takes
Nothing is cut before you order: your gown is made once your order and your measurements are in.
Production and delivery times| Stage | Time |
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| Production, most gowns | 8–12 weeks |
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| Production, some detailed gowns | 10–14 or 12–16 weeks |
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| Final quality check in Prague | Before dispatch |
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| Delivery by DHL Express or UPS Priority | 1–2 weeks after production |
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| Express production, on request | From about 30 days, order to door |
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Each gown's page shows its own production time. Need it sooner? On request, express production is possible from about 30 days from order to your door, worldwide, depending on the design and date: tell us your gown and your wedding date before you order, and a consultant will confirm whether express is possible for that design and date, and what it involves.
Where we deliver and what it costs
We deliver worldwide; brides in more than 45 countries have ordered from us. The delivery charge depends on the gown's collection:
Delivery charge by collection| Collection | Delivery |
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| Premium Collection | Free |
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| Prestige Collection | $79 |
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| Value Collection | $99 |
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Each gown's page names its collection and delivery charge, and checkout shows the charge again before you pay. For EU delivery addresses, 21% VAT is added at checkout. Outside the EU, import duties or taxes in your country, if any, are paid by the customer and charged by the carrier on delivery.
Checked in Prague before it ships
Each finished gown gets a final quality check in Prague. It is then packed in a Devotion box and sent by DHL Express or UPS Priority.
Paying for your gown
- Pay in full at checkout, or in 3 interest-free monthly installments.
- With installments, your gown ships once every installment is paid. We email you a payment link before each one is due.
- Not ready to measure yet? With Reserve & Measure Later you pay in full or the first of 3 installments today and send your measurements within 30 days, at the same price.
Fit: made to your measurements
Made-to-measure gowns are cut from the 21 measurements you send us with the help of our video guides, and our team reviews them before production starts. Standard sizes follow our size chart.
We warrant that tailor-made Products will be delivered in the size and measurements specified in your order, subject to a measurement allowance of up to 2.5 cm (1 inch). Ready-to-wear Products will conform to the characteristics described on the Website.
Measure carefully and ask a consultant if anything is unclear; minor final alterations by a local tailor may still be needed. Size chart and how to measure
Cancelling an order
You have 24 hours after ordering to cancel by email. After that, your gown is already in production.
You may cancel your order by written notice to info@devotiondresses.com within twenty-four (24) hours of placing the order. After this period, the order is transferred to manufacturing, and cancellation is not possible.
If your gown arrives damaged or with a defect
Check the parcel when it arrives. Report transport damage straight away, and manufacturing defects within 15 days, for an exchange or a full refund.
You must inspect the delivery upon receipt for any damage or incompleteness. Any such issues must be reported immediately to both the shipping company and us. Failure to do so may limit your ability to claim for damages that occurred during transit.
We provide a warranty for Products against manufacturing defects for a period of fifteen (15) days from the date of your receipt of the Product. This limited warranty does not affect any statutory rights you may have under applicable consumer protection laws, which may provide for longer guarantee periods (such as the two-year minimum in the EU).
If a valid defect claim is received within the warranty period, we will, at our discretion, offer either an exchange for a new, defect-free Product or a full refund upon our receipt of the returned defective Product. These are your sole and exclusive remedies for a defective Product, to the extent permitted by law.
To obtain warranty service, you must submit a written claim to us and return the Product to our specified address in Prague, Czech Republic. We reserve the right to refuse claims for Products that are soiled or do not meet basic sanitary requirements.
Returns
Gowns made to your measurements or customised for you cannot be returned for a change of mind or a wrong size. Standard-size gowns without customisation can be returned on request within 14 days, with conditions. Value Collection gowns cannot be returned.
In accordance with Article 16(c) of the EU Consumer Rights Directive, the standard right of withdrawal does not apply to goods made to the consumer's specifications or which are clearly personalized. As our dresses are individually handcrafted to your unique measurements and specifications, we do not accept returns or offer refunds for custom-made Products due to a change of mind or incorrect size selection.
For standard-sized Products that have not been customized, you may request a return within fourteen (14) calendar days of receipt. The Product must be returned to us within thirty (30) calendar days thereafter, in its original, unworn, and perfect condition with all tags attached. You are responsible for all return shipping costs.
For accepted returns of standard-sized Products, a deduction of 20% to 50% of the purchase price will be applied to your refund to account for the fact that all returned dresses are discarded and not resold. For items sold at a promotional discount, a flat deduction of 50% applies. Fees for services such as accelerated manufacturing are non-refundable.
Custom accessories, undergarments, and dresses from the "Value Collection" are not eligible for return.
The quotes above are from our Terms of Service. The full Terms apply to every order. Read the Terms of Service
Questions before you order?
Write to info@devotiondresses.com or use the live chat — our consultants reply within one business day.
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